Today, IT services used by organizations are composed of a multitude of different elements: systems infrastructure, core infrastructure, networks, virtualized devices, dockers, etc. Each of them is usually monitored by a monitoring and alerting tool.
monitoring tool and alerts when certain
when certain thresholds are exceeded.
When a degradation occurs in an IT asset that supports an application, it may or may not impact the experience that the user is having in the use of that application. It is not always necessary to open an incident or request in the ticketing tool, but it is always necessary to know that something is happening in the IT asset (even if the user is not affected). On the other hand, when there are alerts generated by different IT assets caused by the same cause, it is necessary not to generate too much noise and to consolidate all those events caused by the same cause.
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