ServiceDesk Plus

ServiceDesk Plus, the Help Desk tool to enhance your company's technical assistance and asset management.

Workflow based on ITSM best practices
Intelligent Automation
Powerful integrations with IT management apps
No-code customizations
Ability to generate reports and dashboards.

At ToBeIT, as specialists in Help Desk tools, we help implement ServiceDesk Plus in companies to facilitate support tasks and provide better assistance to customers during incident resolution.

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As experts in Help Desk tools…

En ToBeIT, expertos en brindar soluciones tecnológicas a las empresas, te ayudamos a entender qué son las herramientas de Help Desk de ServiceDesk Plus y qué beneficios ofrece a las empresas.

What features does ServiceDesk Plus offer?

ManageEngine's ServiceDesk Plus is one of the most used Help Desk tools by companies thanks to its multiple functionalities and its simple interface. It is based on ITIL best practices and is a modular and scalable Help Desk tool that enables integrated support processes with automatic inventory and asset management.

Some of the main features offered by the ServiceDesk Plus Help Desk tool are:

Incident management. It allows categorizing, diagnosing, and prioritizing incidents to ensure the proper delivery of the service, minimizing the impact on operations.
Problem management. It analyzes problems from their root causes, reducing the recurrence of incidents to increase the productivity of Help Desk tools.
Change management. Through the ServiceDesk Plus change module, the implementation of automated workflows is simplified.
Service catalog. In addition to presenting services to users, it allows defining custom automation processes associated with each service.

Project management. It helps organize projects by allowing resource management and progress tracking.
Asset management. It allows centralizing the use of software assets, hardware, non-IT assets, and virtual assets in one place, helping to prevent vulnerabilities.
Live chat. It facilitates communication between users and technicians through real-time chat.
Integration. It allows native integrations to make the most of the Help Desk tool.
Reports and dashboards. The report and dashboard creation modules provide greater control over metrics.

What are Help Desk tools like ServiceDesk Plus?

Help Desk tools are software used in technical support departments to resolve user issues. Also known as help centers or service centers, these tools allow centralizing all customer requests to achieve their resolution on a single platform, enabling categorization and prioritization based on the importance of the issues.

Through ticket logging or ticketing, all information about these issues is collected, allowing the support team to access all data and check the status of requests, enabling unified and collaborative management.

In this way, Help Desk tools help optimize resources and internal operations, as well as improve the quality of customer service.

What benefits do ServiceDesk Plus Help Desk tools offer?

The implementation of Help Desk tools like ServiceDesk Plus offers multiple benefits to user support departments within companies:

It offers great visibility and control
More efficient incident – response – resolution process
Allows tracking and analysis of cases
Cost savings
Improvement of user satisfaction
Allows automation of workflow tasks
Reduces errors and incidents

At ToBeIT, as experts in Help Desk tools, we help implement ManageEngine's ServiceDesk Plus to optimize your company's technical support center and provide better service to users.

Contact

Contact our specialists to evaluate your project.
Request information or, if you prefer, call us at 937 377 773 / 910 604 006.