ServiceDesk Plus is a helpdesk and asset management software that facilitates workers’ tasks and provides better support to customers.
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ServiceDesk Plus is a modular and scalable software that enables the implementation of integrated technical support processes with automatic inventory and resource management.
Incident management
Reduce outages, improve agent productivity, meet SLAs and manage the entire lifecycle of your IT tickets.
Problem management
Classify, analyze and bring issues to closure. Analyze the root cause and reduce repeated incidents in your IT.
Project management
Create projects, manage resources and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.
Report generation
Use default and custom reports to get the right information. Monitor the status of your IT helpdesk performance through real-time, customizable dashboards.
CMDB
Monitor and manage all configuration elements and assign their relationships and dependencies. Visually analyze the impact of changes and disruptions on informed decision making.
Asset management
Discover, monitor and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities and ensure license compliance.
Contact our specialists to evaluate your project.
Ask for information or, if you prefer, call us at 937 377 773 / 910 604 006.
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